Responsible Gambling Policy

TMTPlay strives to endorse responsible gambling practices as well as improving prevention of excessive and reckless gaming practices. This responsible gaming policy sets out the platform’s commitments and also the user’s responsibility when participating in the platform.

We are committed to ensuring that all players will enjoy their gaming experience through the website or the TMTPlay application. This is done while remaining fully aware of the effects of online gaming, including financial and social effects, in terms of excessive gaming. We encourage all players to play responsibly with money they can lose and at their own risk.

What Players Can Do for Responsible Gambling

Players who opt to play at TMTPlay website or the TMTPlay mobile application can follow the general guidelines listed below to make gaming safer.

Deposit only spare real money that the player can afford to lose
Never deposit real money allotted for essential needs including food expenses, mortgage, rent, and etc.
Pre-plan deposits, including details on how much the player will deposit, how long they will play, and what games to play
Never borrow money to add to the bankroll
Avoid spending all the funds deposited to the platform in one sitting
Take regular breaks

Responsible Gambling: Account Closure Request

Should the player wish to request to close their account, they should contact the TMTPlay customer support team to petition this request. Any successful voluntary account closures can be reopened at any time by contacting the platform’s customer support team. Should the player feel that they are developing unhealthy gaming habits, it is recommended to consider self-exclusion.

Responsible Gambling: Authorized Users in the Platform

The only individuals authorized to participate in the platform are those aged 21 and above and no underaged users are permitted from participating in the platform. To ensure that no underaged individual can gamble actively, all real money withdrawals require users to first verify their accounts. This can present a learning experience to players who actively violate rules as they find that they are unable to withdraw any winnings they made.

If the player is of valid age but the account is used by an underaged individual, the account can be penalized or closed when the offending account is caught. We recommend the following measures to ensure that no underaged individual will be able to use a valid account to play:

Avoid leaving a device logged in to a TMTPlay account unattended
Set up passwords and credential controls of devices
Use strong passwords to keep other individuals from guessing the login credentials
Maintain close supervision on user account activity

Ensuring that minors do not participate in the platform is not only the casino’s responsibility but also that of the registered user.

Blocked Accounts

Should an account be found in non-compliance of the platform’s terms and conditions, TMTPlay may place a block on user access. This is done when the platform detects any unusual or abnormal activity on a particular account, which can include extremely large purchases and more-frequent than usual deposits contrary to previous user activities. TMTPlay has the discretion of implementing account blocks and it is the user’s responsibility to notify customer support regarding possible mistakes regarding blocks.

TMTPlay may also place temporary blocks should Know Your Customer information remain unprovided in the platform for a period of time. This is also possible when the information is deemed outdated.

Contact Us

Should players encounter difficulties with participating in the platform or opt to request for self-exclusion, they should contact the TMTPlay customer support team. The platform’s “Contact Us” page provides all necessary information on how players can contact the platform.

The TMTPlay customer support team is available 24/7 to assist all players in the platform.